For most businesses across Canada and right here in the GTA, telecommunications represents one of the largest technology operational budget categories — almost 14% of a business technology budget on average according to recent research by Info-Tech Research.
Many business owners are continuously challenged to find new ways to reduce costs when it comes to their telephone systems, mobile phone charges and any other telecommunication fees.
Lack of knowledge often plays a key role in why many businesses are over charged. When consulting with our clients, our Markham IT Support team sees many instances where a business is charged for a phone line they don’t have any longer or overages on a certain cell phone bill when a better package exists.
Telecom expense management for some organizations can be a full-time job. Often it is not considered a priority for many organizations. However, they must be. Your telecom contracts may limit your flexibility today; however in the future, these same Goliaths in the telephone industry will be begging you not to leave. Use this today to your advantage; you may be able to save 10% today just by picking up the phone and calling your local Telco.
Your telecom service needs must be considered in your organization planning.
Here are three quick ways to keep on top of your telephone costs:
- Gather your invoices (local, long distance, data and wireless). This is time-consuming so plan accordingly. Review all fees and service charges.
- Request Customer Service Records (CSRs) from your service providers. CSRs include detail such as the types of services, circuits, features and equipment you are paying for. Do not expect an immediate turnaround as it may take several weeks.
- Consult with an expert. Bring our team in. We can make sense of the CSR codes, language and syntax used on your bills. They tend to be very confusing.
We are here to help your Markham small business understand how you can save on your monthly telephone bills and service fees. Give us a shout today.
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